Dispatcher Board — Air Pro Master

Active Leads

Dispatcher Board

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📋 Board

📞 Work Board

📅 My Bookings

⚠ Disputes

🚫 DNC Review

💰 Reconciliation

💵 Sales Review

📬 Delivery Log

🧠 Knowledge Base

Total Leads

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Active

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New Today

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Disputed

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Booked

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Active 0

Paused 0

Booked 0

Disputed 0

DNC 0

Sold 0

⌕

0 leads need attention

Vendor

From To

● Filtered

	Lead	Vendor	Job Type	Delivered	Calls / Contacts	Actions	Dispositions
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Work Board

Leads due for contact right now — oldest Day 1 leads pinned to top.

DAY 1 — CALL NOW

FOLLOW-UP QUEUE

No leads due for contact right now.
Check back soon or use the Dispatcher Board to review paused leads.

Disputes

All disputed leads. Use vendor tabs to filter, then download CSV for vendor credit requests.

Lead	Phone	Email	Vendor Lead ID	Date Received	Vendor	Agent	Reason	Comments	Dispute Date	Status
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Reconciliation

Match submitted disputes against vendor credits received.

Submitted

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Credited

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Denied

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Pending

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Lead	Vendor	Reason	Submitted	Status	Action
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Sales Review

Agent-reported sales cross-checked against ServiceTitan invoices. Admin-only — agents never see this view.

Verified

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Mismatch

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Awaiting Invoice

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Not Self-Reported

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Self-Reported Sales

Booked, Never Sold/Reported

Lead	Phone	Vendor	Agent	Sale Amount	ST Invoice Total	Sale Date	Status
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Lead	Phone	Vendor	ST Job #	Job Status	Created By (ST)	Invoice Total	Booked At
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Delivery Log

Daily email vs lead count reconciliation by vendor. Mismatches indicate emails that may not have been parsed.

Knowledge Base

Customer questions extracted from call transcripts, grouped by topic. Agent answers are shown side by side — master answer is the evolving best answer.

All

COD

Management

Warranty

My Bookings

Your booked leads grouped by week. Used for commission tracking.

DNC Review

All leads marked Do Not Call — who submitted, when, and why.

Dispatcher

Vendor

Lead	Phone	Vendor	Submitted By	Reason	Date
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